<?xml version="1.0"?>
<dblp>
<article key="journals/jais/XuBC11" mdate="2011-12-08">
<author>Jingjun Xu</author>
<author>Izak Benbasat</author>
<author>Ronald T. Cenfetelli</author>
<title>The Effects of Service and Consumer Product Knowledge on Online Customer Loyalty.</title>
<year>2011</year>
<volume>12</volume>
<journal>J. AIS</journal>
<number>11</number>
<ee>http://aisel.aisnet.org/jais/vol12/iss11/1</ee>
<url>db/journals/jais/jais12.html#XuBC11</url>
</article>
</dblp>
