Measuring the Return on Information Technology: A Knowledge-Based Approach for Revenue Allocation at the Process and Firm Level.

Erik Jansen Waymond Rodgers Paul A. Pavlou Thomas J. Housel Measuring the Return on Information Technology: A Knowledge-Based Approach for Revenue Allocation at the Process and Firm Level. 2005 6 J. AIS 7 http://aisel.aisnet.org/jais/vol6/iss7/8 db/journals/jais/jais6.html#JansenRPH05