The challenge of knowledge management systems: Analyzing the dynamic processes underlying performance improvement initiatives.

Michael J. Gallivan Jim Eynon Arun Rai The challenge of knowledge management systems: Analyzing the dynamic processes underlying performance improvement initiatives. 326-352 2003 16 IT & People 3 http://dx.doi.org/10.1108/09593840310489412 db/journals/itp/itp16.html#GallivanER03