BibTeX record journals/isr/SchankeBR21

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@article{DBLP:journals/isr/SchankeBR21,
  author       = {Scott Schanke and
                  Gordon Burtch and
                  Gautam Ray},
  title        = {Estimating the Impact of "Humanizing" Customer Service Chatbots},
  journal      = {Inf. Syst. Res.},
  volume       = {32},
  number       = {3},
  pages        = {736--751},
  year         = {2021},
  url          = {https://doi.org/10.1287/isre.2021.1015},
  doi          = {10.1287/ISRE.2021.1015},
  timestamp    = {Thu, 14 Oct 2021 08:46:59 +0200},
  biburl       = {https://dblp.org/rec/journals/isr/SchankeBR21.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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