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@article{DBLP:journals/isr/KimFR09,
author = {Dan Jong Kim and
Donald L. Ferrin and
H. Raghav Rao},
title = {Trust and Satisfaction, Two Stepping Stones for Successful
E-Commerce Relationships: A Longitudinal Exploration},
journal = {Information Systems Research},
volume = {20},
number = {2},
year = {2009},
pages = {237-257},
ee = {http://dx.doi.org/10.1287/isre.20.2.237},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
Copyright © 2009-09-03 by Michael Ley (ley@uni-trier.de)