@article{DBLP:journals/isr/CenfetelliBA08,
author = {Ronald T. Cenfetelli and
Izak Benbasat and
Sameh Al-Natour},
title = {Addressing the {\it What} and {\it How} of Online Services:
Positioning Supporting-Services Functionality and Service
Quality for Business-to-Consumer Success},
journal = {Information Systems Research},
volume = {19},
number = {2},
year = {2008},
pages = {161-181},
ee = {http://dx.doi.org/10.1287/isre.1070.0163},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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