BibTeX record journals/isr/CenfetelliBA08

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@article{DBLP:journals/isr/CenfetelliBA08,
  author       = {Ronald T. Cenfetelli and
                  Izak Benbasat and
                  Sameh Al{-}Natour},
  title        = {Addressing the \emph{What} and \emph{How} of Online Services: Positioning
                  Supporting-Services Functionality and Service Quality for Business-to-Consumer
                  Success},
  journal      = {Inf. Syst. Res.},
  volume       = {19},
  number       = {2},
  pages        = {161--181},
  year         = {2008},
  url          = {https://doi.org/10.1287/isre.1070.0163},
  doi          = {10.1287/ISRE.1070.0163},
  timestamp    = {Fri, 13 Mar 2020 14:34:53 +0100},
  biburl       = {https://dblp.org/rec/journals/isr/CenfetelliBA08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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