@article{DBLP:journals/ism/SolanoPRGM03,
author = {Juan Solano and
Mar\'{\i}a A. P{\'e}rez and
Teresita Rojas and
Anna Grim{\'a}n and
Luis E. Mendoza Morales},
title = {Integration of Systemic Quality and the Balanced Scorecard},
journal = {IS Management},
volume = {20},
number = {1},
year = {2003},
pages = {66-81},
ee = {http://dx.doi.org/10.1201/1078/43203.20.1.20031201/40086.9},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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