Hohmann03'

BibTeX

@article{DBLP:journals/ism/Hohmann03,
  author    = {Luke Hohmann},
  title     = {Usability: Happier Users Mean Greater Profits},
  journal   = {IS Management},
  volume    = {20},
  number    = {4},
  year      = {2003},
  pages     = {66-76},
  ee        = {http://dx.doi.org/10.1201/1078/43647.20.4.20030901/77295.10},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}