BibTeX record journals/ism/AdriaC02

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@article{DBLP:journals/ism/AdriaC02,
  author       = {Marco Adria and
                  Shamsud D. Chowdhury},
  title        = {Making Room for the Call Center},
  journal      = {Inf. Syst. Manag.},
  volume       = {19},
  number       = {1},
  pages        = {71--80},
  year         = {2002},
  url          = {https://doi.org/10.1201/1078/43199.19.1.20020101/31479.10},
  doi          = {10.1201/1078/43199.19.1.20020101/31479.10},
  timestamp    = {Tue, 25 Aug 2020 16:44:45 +0200},
  biburl       = {https://dblp.org/rec/journals/ism/AdriaC02.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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