BibTeX record journals/isj/RyanV06

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@article{DBLP:journals/isj/RyanV06,
  author       = {Gerard Ryan and
                  Mireia Valverde},
  title        = {Waiting in line for online services: a qualitative study of the user's
                  perspective},
  journal      = {Inf. Syst. J.},
  volume       = {16},
  number       = {2},
  pages        = {181--211},
  year         = {2006},
  url          = {https://doi.org/10.1111/j.1365-2575.2006.00214.x},
  doi          = {10.1111/J.1365-2575.2006.00214.X},
  timestamp    = {Tue, 06 Jun 2017 22:24:36 +0200},
  biburl       = {https://dblp.org/rec/journals/isj/RyanV06.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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