DBLP Record 'journals/isj/LevenburgK06'

BibTeX

@article{DBLP:journals/isj/LevenburgK06,
  author    = {Nancy M. Levenburg and
               Helen A. Klein},
  title     = {Delivering customer services online: identifying best practices
               of medium-sized enterprises},
  journal   = {Inf. Syst. J.},
  volume    = {16},
  number    = {2},
  year      = {2006},
  pages     = {135-155},
  ee        = {http://dx.doi.org/10.1111/j.1365-2575.2006.00212.x},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}