HakkinenH08'

BibTeX

@article{DBLP:journals/isj/HakkinenH08,
  author    = {Lotta H{\"a}kkinen and
               Olli-Pekka Hilmola},
  title     = {ERP evaluation during the shakedown phase: lessons from
               an after-sales division},
  journal   = {Inf. Syst. J.},
  volume    = {18},
  number    = {1},
  year      = {2008},
  pages     = {73-100},
  ee        = {http://dx.doi.org/10.1111/j.1365-2575.2007.00261.x},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}