BibTeX record journals/isj/GiesbrechtSS17

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@article{DBLP:journals/isj/GiesbrechtSS17,
  author       = {Tobias Giesbrecht and
                  Gerhard Schwabe and
                  Birgit Schenk},
  title        = {Service encounter thinklets: how to empower service agents to put
                  value co-creation into practice},
  journal      = {Inf. Syst. J.},
  volume       = {27},
  number       = {2},
  pages        = {171--196},
  year         = {2017},
  url          = {https://doi.org/10.1111/isj.12099},
  doi          = {10.1111/ISJ.12099},
  timestamp    = {Sat, 30 Sep 2023 10:17:14 +0200},
  biburl       = {https://dblp.org/rec/journals/isj/GiesbrechtSS17.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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