Is that authentic or artificial? Understanding consumer perceptions of risk in e-service encounters.

Mauricio Featherman Joseph S. Valacich John D. Wells Is that authentic or artificial? Understanding consumer perceptions of risk in e-service encounters. 107-134 2006 16 Inf. Syst. J. 2 http://dx.doi.org/10.1111/j.1365-2575.2006.00211.x db/journals/isj/isj16.html#FeathermanVW06