BibTeX record journals/isf/SwainG23

download as .bib file

@article{DBLP:journals/isf/SwainG23,
  author       = {Ajaya K. Swain and
                  Valeria R. Garza},
  title        = {Key Factors in Achieving Service Level Agreements {(SLA)} for Information
                  Technology {(IT)} Incident Resolution},
  journal      = {Inf. Syst. Frontiers},
  volume       = {25},
  number       = {2},
  pages        = {819--834},
  year         = {2023},
  url          = {https://doi.org/10.1007/s10796-022-10266-5},
  doi          = {10.1007/S10796-022-10266-5},
  timestamp    = {Sat, 29 Apr 2023 19:26:55 +0200},
  biburl       = {https://dblp.org/rec/journals/isf/SwainG23.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.