<?xml version="1.0"?>
<dblp>
<article key="journals/isem/KoivistoU04" mdate="2005-02-09">
<author>Matti Koivisto</author>
<author>Andrew Urbaczewski</author>
<title>The relationship between quality of service perceived and delivered in mobile Internet communications.</title>
<pages>309-323</pages>
<year>2004</year>
<volume>2</volume>
<journal>Inf. Syst. E-Business Management</journal>
<number>4</number>
<ee>http://dx.doi.org/10.1007/s10257-004-0045-3</ee>
<url>db/journals/isem/isem2.html#KoivistoU04</url>
</article>
</dblp>
