HeinrichHLZ09'

BibTeX

@article{DBLP:journals/isem/HeinrichHLZ09,
  author    = {Bernd Heinrich and
               Matthias Henneberger and
               Susanne Leist and
               Gregor Zellner},
  title     = {The process map as an instrument to standardize processes:
               design and application at a financial service provider},
  journal   = {Inf. Syst. E-Business Management},
  volume    = {7},
  number    = {1},
  year      = {2009},
  pages     = {81-102},
  ee        = {http://dx.doi.org/10.1007/s10257-007-0064-y},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}