DBLP Record 'journals/isci/TakeuchiSNR09'

BibTeX

@article{DBLP:journals/isci/TakeuchiSNR09,
  author    = {Hironori Takeuchi and
               L. Venkata Subramaniam and
               Tetsuya Nasukawa and
               Shourya Roy},
  title     = {Getting insights from the voices of customers: Conversation
               mining at a contact center},
  journal   = {Inf. Sci.},
  volume    = {179},
  number    = {11},
  year      = {2009},
  pages     = {1584-1591},
  ee        = {http://dx.doi.org/10.1016/j.ins.2008.11.026},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}