@article{DBLP:journals/ires/MistryU96,
  author    = {V. Mistry and
               Bob Usherwood},
  title     = {Total quality management, British Standard accreditation,
               Investors in People and academic libraries},
  journal   = {Inf. Res.},
  volume    = {1},
  number    = {3},
  year      = {1996},
  ee        = {http://informationr.net/ir/1-3/paper9.html},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}