GurvichAM09'

BibTeX

@article{DBLP:journals/ior/GurvichAM09,
  author    = {Itay Gurvich and
               Mor Armony and
               Constantinos Maglaras},
  title     = {Cross-Selling in a Call Center with a Heterogeneous Customer
               Population},
  journal   = {Operations Research},
  volume    = {57},
  number    = {2},
  year      = {2009},
  pages     = {299-313},
  ee        = {http://dx.doi.org/10.1287/opre.1080.0568},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}