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BibTeX record journals/intr/ChenLGX23
@article{DBLP:journals/intr/ChenLGX23, author = {Qian Chen and Yaobin Lu and Yeming Gong and Jie Xiong}, title = {Can {AI} chatbots help retain customers? Impact of {AI} service quality on customer loyalty}, journal = {Internet Res.}, volume = {33}, number = {6}, pages = {2205--2243}, year = {2023}, url = {https://doi.org/10.1108/INTR-09-2021-0686}, doi = {10.1108/INTR-09-2021-0686}, timestamp = {Wed, 24 Jan 2024 17:49:15 +0100}, biburl = {https://dblp.org/rec/journals/intr/ChenLGX23.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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