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BibTeX record journals/interfaces/SaltzmanM01
@article{DBLP:journals/interfaces/SaltzmanM01, author = {Robert M. Saltzman and Vijay Mehrotra}, title = {A Call Center Uses Simulation to Drive Strategic Change}, journal = {Interfaces}, volume = {31}, number = {3}, pages = {87--101}, year = {2001}, url = {https://doi.org/10.1287/inte.31.3.87.9632}, doi = {10.1287/INTE.31.3.87.9632}, timestamp = {Sat, 27 May 2017 14:24:05 +0200}, biburl = {https://dblp.org/rec/journals/interfaces/SaltzmanM01.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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