BibTeX record journals/interfaces/MehrotraG09

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@article{DBLP:journals/interfaces/MehrotraG09,
  author       = {Vijay Mehrotra and
                  Thomas A. Grossman},
  title        = {{OR} Process Skills Transform an Out-of-Control Call Center into a
                  Strategic Asset},
  journal      = {Interfaces},
  volume       = {39},
  number       = {4},
  pages        = {346--352},
  year         = {2009},
  url          = {https://doi.org/10.1287/inte.1090.0432},
  doi          = {10.1287/INTE.1090.0432},
  timestamp    = {Sat, 27 May 2017 14:24:06 +0200},
  biburl       = {https://dblp.org/rec/journals/interfaces/MehrotraG09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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