Yankelovich96'

BibTeX

@article{DBLP:journals/interactions/Yankelovich96,
  author    = {Nicole Yankelovich},
  title     = {How do users know what to say?},
  journal   = {Interactions},
  volume    = {3},
  number    = {6},
  year      = {1996},
  pages     = {32-43},
  ee        = {http://doi.acm.org/10.1145/242485.242500},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}