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DBLP BibTeX Record 'journals/infsof/MesquidaPAC12'

@article{DBLP:journals/infsof/MesquidaPAC12,
  author    = {Antoni Llu\'{\i}s Mesquida and
               Ant{\`o}nia Mas Picahaco and
               Esperan\c{c}a Amengual Alcover and
               Jos{\'e} Antonio Calvo-Manzano},
  title     = {IT Service Management Process Improvement based on ISO/IEC
               15504: A systematic review},
  journal   = {Information {\&} Software Technology},
  volume    = {54},
  number    = {3},
  year      = {2012},
  pages     = {239-247},
  ee        = {http://dx.doi.org/10.1016/j.infsof.2011.11.002},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}