@article{DBLP:journals/informs/ShortleFB07,
  author    = {John F. Shortle and
               Martin J. Fischer and
               Percy H. Brill},
  title     = {Waiting-Time Distribution of {\it M/D$_{\mbox{N}}$/1} Queues
               Through Numerical Laplace Inversion},
  journal   = {INFORMS Journal on Computing},
  volume    = {19},
  number    = {1},
  year      = {2007},
  pages     = {112-120},
  ee        = {http://dx.doi.org/10.1287/ijoc.1050.0148},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}