BibTeX record journals/informs/KimWC18

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@article{DBLP:journals/informs/KimWC18,
  author       = {Song{-}Hee Kim and
                  Ward Whitt and
                  Won Chul Cha},
  title        = {A Data-Driven Model of an Appointment-Generated Arrival Process at
                  an Outpatient Clinic},
  journal      = {{INFORMS} J. Comput.},
  volume       = {30},
  number       = {1},
  pages        = {181--199},
  year         = {2018}
}

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