XuW05'

BibTeX

@article{DBLP:journals/imds/XuW05,
  author    = {Mark Xu and
               John Walton},
  title     = {Gaining customer knowledge through analytical CRM},
  journal   = {Industrial Management and Data Systems},
  volume    = {105},
  number    = {7},
  year      = {2005},
  pages     = {955-971},
  ee        = {http://dx.doi.org/10.1108/02635570510616139},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}