Development of a customer satisfaction index model: An application to the Turkish mobile phone sector.

Ali Türkyilmaz Coskun Özkan Development of a customer satisfaction index model: An application to the Turkish mobile phone sector. 672-687 2007 107 Industrial Management and Data Systems 5 http://dx.doi.org/10.1108/02635570710750426 db/journals/imds/imds107.html#TurkyilmazO07