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BibTeX record journals/imds/ShafiaMVP11
@article{DBLP:journals/imds/ShafiaMVP11, author = {Mohammad Ali Shafia and Mohammad Mahdavi Mazdeh and Mahboobeh Vahedi and Mehrdokht Pournader}, title = {Applying fuzzy balanced scorecard for evaluating the {CRM} performance}, journal = {Ind. Manag. Data Syst.}, volume = {111}, number = {7}, pages = {1105--1135}, year = {2011}, url = {https://doi.org/10.1108/02635571111170622}, doi = {10.1108/02635571111170622}, timestamp = {Mon, 26 Jun 2023 20:57:35 +0200}, biburl = {https://dblp.org/rec/journals/imds/ShafiaMVP11.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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