BibTeX record journals/imds/PanK10

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@article{DBLP:journals/imds/PanK10,
  author       = {Jeh{-}Nan Pan and
                  Tzu{-}Chun Kuo},
  title        = {Developing a new key performance index for measuring service quality},
  journal      = {Ind. Manag. Data Syst.},
  volume       = {110},
  number       = {6},
  pages        = {823--840},
  year         = {2010},
  url          = {https://doi.org/10.1108/02635571011055072},
  doi          = {10.1108/02635571011055072},
  timestamp    = {Sat, 25 Apr 2020 13:54:46 +0200},
  biburl       = {https://dblp.org/rec/journals/imds/PanK10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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