@article{DBLP:journals/imds/LeeKYY11,
author = {Sang-Gun Lee and
Changsoo Kim and
Changgyu Yang and
Ming Yu},
title = {A Model for Analyzing Churn Effect in Saturated Markets},
journal = {Industrial Management and Data Systems},
volume = {111},
number = {7},
year = {2011},
pages = {1024-1038},
ee = {http://dx.doi.org/10.1108/02635571111161271},
bibsource = {DBLP, http://dblp.uni-trier.de}
}