Development of electronic commerce user-consumer satisfaction index (ECUSI) for Internet shopping.

Namjae Cho Sanghyuk Park Development of electronic commerce user-consumer satisfaction index (ECUSI) for Internet shopping. 400-406 2001 101 Industrial Management and Data Systems 8 http://dx.doi.org/10.1108/EUM0000000006170 db/journals/imds/imds101.html#ChoP01