Bose02'

BibTeX

@article{DBLP:journals/imds/Bose02,
  author    = {Ranjit Bose},
  title     = {Customer relationship management: key components for IT
               success},
  journal   = {Industrial Management and Data Systems},
  volume    = {102},
  number    = {2},
  year      = {2002},
  pages     = {89-97},
  ee        = {http://dx.doi.org/10.1108/02635570210419636},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}