BibTeX record journals/ijstm/ToniT04

download as .bib file

@article{DBLP:journals/ijstm/ToniT04,
  author       = {Alberto De Toni and
                  Stefano Tonchia},
  title        = {Measuring and managing after-sales service: Aprilia's experience},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {5},
  number       = {4},
  pages        = {385--393},
  year         = {2004},
  url          = {https://doi.org/10.1504/IJSTM.2004.004850},
  doi          = {10.1504/IJSTM.2004.004850},
  timestamp    = {Thu, 30 Jul 2020 14:30:34 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/ToniT04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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