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BibTeX record journals/ijstm/SuPJ10
@article{DBLP:journals/ijstm/SuPJ10, author = {Ying Su and Jie Peng and Zhanming Jin}, title = {Quantitative models for service quality strategy implementation}, journal = {Int. J. Serv. Technol. Manag.}, volume = {14}, number = {2/3}, pages = {163--187}, year = {2010}, url = {https://doi.org/10.1504/IJSTM.2010.034326}, doi = {10.1504/IJSTM.2010.034326}, timestamp = {Thu, 30 Jul 2020 14:30:38 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/SuPJ10.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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