BibTeX record journals/ijstm/OzyilmazB09

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@article{DBLP:journals/ijstm/OzyilmazB09,
  author       = {Adnan Ozyilmaz and
                  Daniel Berg},
  title        = {The role of Information Technology in service innovation in the two
                  different quadrants of the service-process matrix},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {11},
  number       = {3},
  pages        = {247--271},
  year         = {2009},
  url          = {https://doi.org/10.1504/IJSTM.2009.024092},
  doi          = {10.1504/IJSTM.2009.024092},
  timestamp    = {Thu, 30 Jul 2020 14:30:37 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/OzyilmazB09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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