BibTeX record journals/ijstm/McAdamO04

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@article{DBLP:journals/ijstm/McAdamO04,
  author       = {Rodney McAdam and
                  Ian M. O'Neill},
  title        = {The impact of the {QUEST} quality award on the public leisure sector},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {5},
  number       = {3},
  pages        = {284--301},
  year         = {2004},
  url          = {https://doi.org/10.1504/IJSTM.2004.004301},
  doi          = {10.1504/IJSTM.2004.004301},
  timestamp    = {Thu, 29 Apr 2021 15:28:38 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/McAdamO04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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