<?xml version="1.0"?>
<dblp>
<article key="journals/ijstm/HsuS09" mdate="2009-04-15">
<author>Cheng Hsu</author>
<author>James C. Spohrer</author>
<title>Improving service quality and productivity: exploring the digital connections scaling model.</title>
<pages>272-292</pages>
<year>2009</year>
<volume>11</volume>
<journal>IJSTM</journal>
<number>3</number>
<ee>http://dx.doi.org/10.1504/IJSTM.2009.024093</ee>
<url>db/journals/ijstm/ijstm11.html#HsuS09</url>
</article>
</dblp>
