GuptaG07'

BibTeX

@article{DBLP:journals/ijstm/GuptaG07,
  author    = {Amit Gupta and
               Martin J. Gannon},
  title     = {Effect of service climate on service quality: an integrative
               model},
  journal   = {IJSTM},
  volume    = {8},
  number    = {2/3},
  year      = {2007},
  pages     = {174-187},
  ee        = {http://dx.doi.org/10.1504/IJSTM.2007.012867},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}