BibTeX record journals/ijstm/Eto01

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@article{DBLP:journals/ijstm/Eto01,
  author       = {Hajime Eto},
  title        = {Service quality assessment and service process reengineering},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {2},
  number       = {3/4},
  pages        = {326--346},
  year         = {2001},
  url          = {https://doi.org/10.1504/IJSTM.2001.001607},
  doi          = {10.1504/IJSTM.2001.001607},
  timestamp    = {Thu, 30 Jul 2020 14:30:34 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/Eto01.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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