BibTeX record journals/ijstm/ChenM20

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@article{DBLP:journals/ijstm/ChenM20,
  author       = {Jingwen Chen and
                  Yan Ma},
  title        = {What constitutes excellent user experience in online consumers' return
                  services?},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {26},
  number       = {4},
  pages        = {291--304},
  year         = {2020},
  url          = {https://doi.org/10.1504/IJSTM.2020.107438},
  doi          = {10.1504/IJSTM.2020.107438},
  timestamp    = {Thu, 30 Jul 2020 14:30:42 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/ChenM20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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