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BibTeX record journals/ijstm/ChangYYK02
@article{DBLP:journals/ijstm/ChangYYK02, author = {Jane Chang and David C. Yen and Dale Young and Cheng{-}Yuan Ku}, title = {Critical issues in {CRM} adoption and implementation}, journal = {Int. J. Serv. Technol. Manag.}, volume = {3}, number = {3}, pages = {311--324}, year = {2002}, url = {https://doi.org/10.1504/IJSTM.2002.001633}, doi = {10.1504/IJSTM.2002.001633}, timestamp = {Thu, 30 Jul 2020 14:30:42 +0200}, biburl = {https://dblp.org/rec/journals/ijstm/ChangYYK02.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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