BibTeX record journals/ijstm/ChangYYK02

download as .bib file

@article{DBLP:journals/ijstm/ChangYYK02,
  author       = {Jane Chang and
                  David C. Yen and
                  Dale Young and
                  Cheng{-}Yuan Ku},
  title        = {Critical issues in {CRM} adoption and implementation},
  journal      = {Int. J. Serv. Technol. Manag.},
  volume       = {3},
  number       = {3},
  pages        = {311--324},
  year         = {2002},
  url          = {https://doi.org/10.1504/IJSTM.2002.001633},
  doi          = {10.1504/IJSTM.2002.001633},
  timestamp    = {Thu, 30 Jul 2020 14:30:42 +0200},
  biburl       = {https://dblp.org/rec/journals/ijstm/ChangYYK02.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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