BibTeX record: journals/ijss/SinghCR10

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@article{DBLP:journals/ijss/SinghCR10,
  author    = {Harvinder Singh and
               S. K. Chadha and
               Bikramjit Rishi},
  title     = {Service quality measurement and its implications: a case study of
               Vishal Mega Mart},
  journal   = {{IJSS}},
  year      = {2010},
  volume    = {6},
  number    = {2},
  pages     = {150--169},
  url       = {http://dx.doi.org/10.1504/IJSS.2010.036173},
  doi       = {10.1504/IJSS.2010.036173},
  timestamp = {Thu, 23 Oct 2014 13:00:58 +0200},
  biburl    = {http://dblp.uni-trier.de/rec/bib/journals/ijss/SinghCR10},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}