@article{DBLP:journals/ijss/MillerHJ08,
author = {Robert E. Miller and
Bill C. Hardgrave and
Thomas W. Jones},
title = {Levels of analysis issues relevant in the assessment of
information systems service quality},
journal = {IJSS},
volume = {4},
number = {1},
year = {2008},
pages = {1-15},
ee = {http://dx.doi.org/10.1504/IJSS.2008.016081},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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