BibTeX record: journals/ijss/LeeV08

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@article{DBLP:journals/ijss/LeeV08,
  author    = {Les Tien{-}Shang Lee and
               Khen Vichet},
  title     = {The effects of service climate and servicescape on service convenience
               in the hospital},
  journal   = {{IJSS}},
  year      = {2008},
  volume    = {4},
  number    = {4},
  pages     = {415--436},
  url       = {http://dx.doi.org/10.1504/IJSS.2008.020057},
  doi       = {10.1504/IJSS.2008.020057},
  timestamp = {Mon, 20 Oct 2014 23:26:56 +0200},
  biburl    = {http://dblp.uni-trier.de/rec/bib/journals/ijss/LeeV08},
  bibsource = {dblp computer science bibliography, http://dblp.org}
}