BibTeX record journals/ijsds/SkaarupM18

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@article{DBLP:journals/ijsds/SkaarupM18,
  author       = {Sean Skaarup and
                  Carolan Mclarney},
  title        = {How Does Offshore Outsourcing of Customer Services Affect Customer
                  Satisfaction: The Case of {AOL} in India?},
  journal      = {Int. J. Strateg. Decis. Sci.},
  volume       = {9},
  number       = {4},
  pages        = {32--46},
  year         = {2018},
  url          = {https://doi.org/10.4018/IJSDS.2018100103},
  doi          = {10.4018/IJSDS.2018100103},
  timestamp    = {Wed, 12 Aug 2020 10:35:28 +0200},
  biburl       = {https://dblp.org/rec/journals/ijsds/SkaarupM18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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