<?xml version="1.0"?>
<dblp>
<article key="journals/ijnm/KimPKLKJ06" mdate="2007-12-03">
<author>Jisun Kim</author>
<author>Jong Hoon Park</author>
<author>Sung Kim</author>
<author>Dong Geol Lee</author>
<author>Yo Sub Kim</author>
<author>Sang Hyun Jin</author>
<title>Customer-centric service quality management for SK Telecom's mobile packet service.</title>
<pages>413-427</pages>
<year>2006</year>
<volume>16</volume>
<journal>Int. Journal of Network Management</journal>
<number>6</number>
<ee>http://dx.doi.org/10.1002/nem.630</ee>
<url>db/journals/ijnm/ijnm16.html#KimPKLKJ06</url>
</article>
</dblp>
