BibTeX record journals/ijmms/Tzeng04

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@article{DBLP:journals/ijmms/Tzeng04,
  author       = {Jeng{-}Yi Tzeng},
  title        = {Toward a more civilized design: studying the effects of computers
                  that apologize},
  journal      = {Int. J. Hum. Comput. Stud.},
  volume       = {61},
  number       = {3},
  pages        = {319--345},
  year         = {2004},
  url          = {https://doi.org/10.1016/j.ijhcs.2004.01.002},
  doi          = {10.1016/J.IJHCS.2004.01.002},
  timestamp    = {Fri, 21 Feb 2020 15:49:26 +0100},
  biburl       = {https://dblp.org/rec/journals/ijmms/Tzeng04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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