Helen C. Sharp Mark Woodman Fiona Hovenden Tensions around the adoption and evolution of software quality management systems: a discourse analytic approach. 219-236 2004 61 Int. J. Hum.-Comput. Stud. 2 http://dx.doi.org/10.1016/j.ijhcs.2003.12.011 db/journals/ijmms/ijmms61.html#SharpWH04